Email cwbdigitalco@gmail.com and you'll get a reply from a person. Below are the things people ask most.
Android: the accessibility service must be granted, and the app must be listed under "Apps to redirect". If you installed outside the Play Store, Android also blocks the permission until you allow it: Settings → Apps → SocialZen → ⋮ → Allow restricted settings, then enable it under Accessibility.
iOS: grant Screen Time access, choose apps in Apple's picker, then turn interception on.
Signed out, several of these sites return a page with nothing on it. SocialZen detects that and offers a sign-in button. Signing in happens on the site itself — we never see your details.
Open the ⋯ menu and choose Pause filtering. That switches off every rule we inject. If the page is still broken, it's the mobile site and nothing of ours is involved. If it's fixed, it's our bug — please email us and say which platform and which screen, and we'll have what we need to fix it.
It shouldn't. Swiping for the next video should show "Returning to chat" and take you back to the conversation. If it doesn't, tell us the platform and whether the video was in a direct message or a post.
You can lower a limit at any time. Raising one whose time is already spent waits until tomorrow — that asymmetry is deliberate, and it's the whole reason a limit works. It isn't a bug and there's no override.
Every platform, every content filter, the scroll-stop and the ad blocking — free forever. Pro adds blocking the real apps, Sleep Mode, daily limits, unlimited schedules, a home-screen icon per network, and 30 days of history.
Subscriptions are handled by the store, not by us.
Refunds are handled by Apple or Google. We cannot issue them, but tell us what went wrong and we'll try to fix the underlying problem.
Open the paywall and tap Restore purchases. If that doesn't work, email us with the store you bought from and roughly when.
SocialZen collects nothing and operates no servers. The privacy policy sets out exactly what each permission does and why.
Email: cwbdigitalco@gmail.com
Telling us your device, OS version and which platform you were on usually saves a round trip.